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Terms & Conditions
New Homes Quality Surveyors
Our inspector will advise the customer through the production of a report as to his opinion of the visible standard of condition of the property at the time of inspection. (No guarantee can be given or offered after this date as others may have access to the property post inspection). Photographs will be taken on site by the inspector as part of the snagging inspection for reference by the inspector when producing the report. By confirming acceptance of the appointment, the customer gives permission for our inspector to take digital photographs during the inspection of their property. Wherever possible, no reference to individuals/vehicles etc will be included within the photographic evidence. Any areas not inspected for any reason will be identified within the report, these may be, but are not limited to areas such as TV or telecoms which are not available or connected at the time of inspection. All external features are viewed from vantage points at ground level only and therefore, we are unable to report on the condition of elements that cannot be clearly viewed without any aid from ground level.
Access to the full property internal and external should be granted for the entirety of the inspection. Our inspectors will not leave or wait at the property if you have to leave unless this is clearly pre-arranged and mentioned in your confirmation email.
The re-inspection acts as a separate service to which an inspector will check the workmanship for the items on the previous report. They will not be looking for additional items just the ones on the original snagging report.
Receipt of our email confirmation to your provided email address is an agreement of the location, date, time and price. Any changes must be given in writing (email) 72 hours before the inspection takes place.
Cancellation of an appointment requires to be made 48 hours prior to the appointment to void a cancellation fee. If an appointment is cancelled within 48 hours of the appointment then a fee of 50% of the appointment cost
will be charged.
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Should thermal imaging be brought with an inspection. The adequacy of the thermal imaging results is dependant on a number of factors including external temperature and wind speed. Results and credibility of the results may vary. Specific info on the external factors will be detailed on the report. NHQS always ask that homeowners turn the heating up in their property at least one hour before the arrival of the inspector. This is to ensure that thermal imaging can be completed as soon as possible. The earlier in the inspection this can be completed the better.
The client will pay the fee agreed in the confirmation of appointment email and our payment terms displayed on our invoice are “immediate”, unless by prior agreement. We do not take a deposit, therefore full and final payment is required once the inspection has been carried out. Our fee invoice will be issued once the inspection has been completed. Only upon confirmation of payment will the report be forwarded. Where our inspector is unable to gain entry, refused entry by the site or is asked to leave the premises at any point during the inspection, 50% of the inspection fee will be due (to recover some of our costs). It is the customer’s responsibility to ensure that access arrangements are confirmed.
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